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FAQs

Q.1: Can products purchased be returned or exchanged?

Ans: We at Manyavar strive endlessly to provide the merchandise as shown in the best of condition and quality, despite the same if the product seems defective/not upto your satisfaction, kindly get in touch with our customer care executives at onlineinfo@manyavar.com. We would request you to submit the issue within 48 hours of product delivery.

Q.2: What happens when the product purchased is out of stock?

Ans: We aim to keep stock of all products listed on our website. In case you have made payment for a product that is unavailable, we will communicate the same to you within 2 working days of your purchase. You could then either substitute your purchase with another product that is available on the website or a voucher would be issued for future purchases.

Q.3: How long does the shipment order take?

Ans: Processing and shipping an order is usually notified at the time of placing the orders. Any delays in the same would be communicated through mails

Q.4: Can orders be placed on weekends?

Ans: Orders can be placed at all times and days.

Q.5: Can I purchase different products for different shipment addresses in one order?

Ans: You may positively order different products for different addresses, but they will each be treated as separate orders. We can process only one shipping address per order.

Q.6: Do you take orders for Post Office Box addresses?

Ans: We and our courier partners efficiently deliver to addresses provided by you but we are unable to process orders with a Post Office Box address.

Q.7: What happens if no one is present to receive the package/shipment, at the address provided?

Ans: Keeping in view the ease of delivery, our courier partners will make 3 delivery attempts at the address specified by the customer while placing the order. Beyond this they would inform us about the package being non deliverable.

Q.8: How can I track my order?

Ans: Your orders can be conveniently tracked through the Online Tracking Facility on our website. If in case the package status is shown as non-deliverable please call our courier partners’ customer service numbers or mail us at onlineinfo@manyavar.com with your order number.

Q.9: Do I have to incur additional charges for international shipping?

Ans: We wish to inform you that we do not charge any shipping charges for orders within India. As for international orders we charge a nominal shipping fee if the order is below 100$, but if the purchase exceeds 100$ we do not charge for the shipping.

Q.10: Are there any additional charges aside from the price of the product that I have to incur in case of international shipment?

Ans: Yes, occasionally a customer may be charged additional for import duties once the shipment reaches the customer’s country. The amount for the same would differ from country to country as the import duty and taxes for each country are different. In case any country specific Import duties are charged, they are paid by our courier partners, as agreed by us. You are required to clear the said dues at the time of delivery and pay the same to the courier partners.

Q.11: How will I know which is the correct size for me?

Ans: The fit of our products might vary depending on the fabric, cut and style of the product. Before buying hence, please review our sizing guide and select the size that is best suited to you.

Q.12: How can I avoid damage during washing the product?

Ans: We request our customers to kindly refer to the washing instructions mentioned on the tag of the product to avoid damage. Our products are made with handpicked delicate fabrics and are advised professional dry cleaning rather than home wash.

Q.13: Is the color of my product exactly the same as I see it on the website?

Ans: We have done our best to accurately display the colors of the garments on our website; however the colors you see will also depend on the display settings and resolution of your monitor.

Q.14: What happens if there is a dispute regarding the payment transaction during and after a product has been purchased?

Ans: Disputes if any will be subjected to Kolkata Jurisdiction. We will not be liable for any loss or damage which may arise directly or indirectly out of decline of authorization of transaction on account of the Cardholder having exceeded the preset credit limit as mutually agreed by you and your bank.

Q.15: How do I place a cancellation request on Manyavar?

Ans: An easy cancellation process is available for all our esteemed customers. You can cancel your online order before the product has been shipped.

Q.16: How long does it take to process my refund?

Ans: Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks and payment gateways.

Q.17: How can I pay with a voucher?

Ans: If you wish to pay with a voucher, go to manyavar.com and select the products you want to purchase. Once you are redirected to the checkout page, you’ll see an option of ‘Have A Coupon Code’. Enter your mobile number, your coupon code and click generate OTP. Once you receive the OTP, you can redeem the voucher for your purchase.

Q.18: When will my voucher expire?

Ans: Your voucher will have a limit of 90 days. You can use the voucher within 90 days from the date of issuance.

Q.19: Are there any additional charges at the time of checkout?

Ans: No, there are no additional charges other than the product price. Before you complete placing an order, your total bill amount will be displayed at the time of payment.

Q.20: Who are the courier partners of Manyavar?

Ans: All of Manyavar orders are shipped from our warehouse in Kolkata, India to the shipping address provided by the customer via our courier partners viz FedEx /Blue Dart/ DTDC/DHC etc.

Q.21: Do I need to create an account before placing an order?

Ans: No, it’s not necessary to create an account if you wish to place an order. You can just simply provide your shipping and billing address, select the payment method and place an order.

Q.22: What are the benefits of creating an account on Manyavar?

By creating an account with Manyavar, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more.

Q.23: Why have I not received my order yet?

In rare situations, orders may get delayed due to courier or shipment issue. We will keep you updated through calls or emails on the status of your orders. You can reach out to us via call +91 9674373838 or email onlineinfo@manyavar.com for further assistance.

Note:

The Company reserves the right to amend and / alter any of the above terms and conditions at its sole discretion.