Returns & Exchanges
Merchandise once billed cannot be exchanged / returned. However, the Company holds the right to cancel the order within the next 48hrs and refund the money.
Your merchandise will be replaced only if there is any stitching problem on your garment or you have received any damaged accessory (juti, kilangi, mala, safa, scarf, dupatta), provided the problem has been been informed to the Head office via email (firstname.lastname@example.org) within 24hrs after receipt of the product. Also note that the product will be considered for replacement only after you have received a confirmation from us by email.
We do not guarantee the garment’s embroidery and it’s colour bleeding.
We aim to keep every item on our website in stock. However if there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase. You then have the option of either substituting for another item confirming via email or the money will be refunded to you.
Sizing The fit of our clothing depends on the cut, fabric and style of each garment. Some garments are designed to have a looser, relaxed fit and some garments are styled to be more fitted. Please review our sizing guide to select the size best suited to you. Due to the nature of different fabrics the given measurement can differ marginally.
Wash care instructions We request you to read the washing instructions carefully as stated on the tag of the merchandise and follow the same to avoid making any damages to it.
Colour display We have done our best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
Disputes: Disputes if any should be subject to Kolkata Jurisdiction.
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.
The Company reserves the right to amend and / alter any of the above terms and conditions at its sole discretion.