FAQs

Your orders can be conveniently tracked through the Online Tracking Facility on our website under “Track Order” in My Account section. If in case the package status is shown as non-deliverable, please call our courier partners’ customer service numbers or reach out to them as below-

• Blue Dart Express- https://www.bluedart.com/
• Delhivery- https://www.delhivery.com/
• You can also mail us atcustomercare@manyavar.comwith your order number in case of further queries.

We aim to keep stock of all products listed on our website. In case you have made payment for a product that is unavailable, we will communicate the same to you within 2 working days of your purchase. You could then either substitute your purchase with another product that is available on the website or the money will be duly refunded.

We can process only one shipping address per order. So, if any customer would like to order several items and ship to different addresses, please treat this as separate orders. A particular order can only be delivered to a single address. As a suggestion, we request you to place two orders for different addresses.

We do not process orders for a Post Office Box address.

Keeping in view the ease of delivery, our courier partners will make 3 delivery attempts at the address specified by the customer. Beyond this they will inform us about the package, being non-delivered.

You can make payments via Credit Cards, Debit Cards, UPI or Net Banking.
You may also choose to pay via Cash on Delivery. In this mode, the payment is made at the time of the delivery of your order. However, the COD facility is available only in India with a nominal service charge.

For certain PIN codes, Cash on Delivery will not be available. However, prepaid facilities like Debit Card, Credit Card and Net Banking payment options can be used for these locations.

If the Cash on Delivery payment option is not available on your address/PIN code you can always make a payment via Credit Card, Debit Card, Wallet, UPI or Net Banking.

All our Credit Card, Debit Card and Net Banking transactions are processed over a secure encrypted connection. We use CC Avenue, PayU, Amazon, Paypal & PayTM payment gateways. So you can be rest assured about the mode of payment you choose.

It's simple! You just need to choose the Cash on Delivery option on the Payment page and verify the mobile number by entering the OTP generated. A nominal amount of Rs. 50 would be charged for this service. Once you have placed your order we might give a call to you, along with sending an email or SMS for confirmation.

As per government guidelines, we have pledged to ensure safety of our customers againt COVID-19 (Corona Virus) Outbreak.
We have temporarily suspended the COD facility for our online customers until further notice.

We wish to inform that we do charge a nominal shipping fee on international orders. However, you can avail Free Shipping on international orders when orders are above the minimum price in the following countries:

• $100 in United States
• 70 Pound in United Kingdom
• $125 in Australia
• $125 in Canada
• 600 AED in UAE

Though our charges are transparent, a customer might be charged additionally over and above the initial payment made for the products and these import duties are charged once the shipment reaches the customer’s country.
The amount for the same would differ from country to country as the import duty and taxes for each country are different. In case any country-specific Import duties are charged, they are paid by our courier partners, as agreed by us. You are required to clear the said dues at the time of delivery and pay the same to the courier partners.

The fit of our products might vary depending on the fabric, cut and style of the product. Before buying hence, please review our sizing guide and select the size that is best suited to you.

We request our customers to kindly refer to the washing instructions mentioned on the tag of the product to avoid damage. Our products are made with handpicked delicate fabrics and are advised professional dry cleaning rather than home wash.

We have done our best to accurately display the colors of the garments on our website, however the colors you see will also depend on the display settings and resolution of your monitor.

Disputes if any will be subject to Kolkata (India) Jurisdiction. We will not be liable for any loss or damage which may arise directly or indirectly out of decline of authorization of transaction on account of the Cardholder having exceeded the preset credit limit as mutually agreed by you and your bank.

An easy cancellation process is available for all our esteemed customers. You can cancel your online order within 24 Hours of order placement. You can mail us at care@vedantfashions.com or can reach out to us via call 1800 120 000 500 (India Customers) & +91 9674373838 (For International Customers).

Your refund is estimated to be credited in the account, used for order payment, between 10-14 working days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks and payment gateways.

If you wish to pay with a voucher, go to https://www.manyavar.com and select the products you want to purchase. Once you are redirected to the checkout page, you’ll see an option of ‘Have A Coupon Code’.
Enter your mobile number, your coupon code and click generate OTP. Once you receive the OTP, you can redeem the voucher for your purchase.

Your voucher will have a validity of 90 days from the date of issue. Vouchers will not be reissued once it gets expired.

All of Manyavar orders are shipped from our warehouse in Kolkata, India to the shipping address provided by the customer via our courier partners viz FedEx / Blue Dart/ DTDC/ DHC/ Overnite, Delhivery etc.

We suggest you to create an account if you wish to place an order. You can simply provide your details like name, user id & password to sign in, provide the shipping address in the second step and select the payment method to place an order.

By creating an account with Manyavar, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more. You can also get regular updates and new stories of our Collection via email.

In rare situations, orders may get delayed sometimes due to courier or shipment issues. We will keep you updated through calls or emails on the status of your orders. You can reach out to us via call 1800 120 000 500 (India Customers) & +91 9674373838 (For International Customers) or email to care@vedantfashions.com for further assistance.

Manyavar E-Gift Card is the perfect way to gift someone the freedom & convenience to buy what they want from our exclusive range of Kurta, Sherwani, Indo-Western, Bridal lehengas etc. These cards are a part of the constant endeavours from the Manyavar family to bring a smile to your friends and loved one’s faces. To purchase an E-Gift Card, please click on the below link: https://www.manyavar.com/egift-card

For making a purchase with your Gift Card on manyavar.com, Follow the below mentioned steps:

Login to www.manyavar.com and select “Gift Cards” Category and select the denomination

Select denomination and enter recipient email address and click on “Add to Cart”.

Simply enter your 16-digit Gift card number and 6-digit PIN at the checkout page.

To check Gift Card balance, click on Gift Card section on Manyavar then, enter 16-digit card no. and 6-digit pin and Click on “Check balance” Option. Please note All eGift Voucher is valid for a period of 1 year from its date of issue.

Please contact our customer care for assistance at the Toll-Free number 1800 120 000 500 (India Customers) or email us at care@vedantfashions.com.

Please contact our customer care for assistance at the Toll-Free number 1800 120 000 500 (India Customers) or email us at care@vedantfashions.com.

E-Gift voucher is redeemable for merchandise only at www.manyavar.com. Follow the below mentioned steps to redeem the gift card:

Select the Product and Proceed to Check Out Page

Under Check Out Page – Select Apply Promo Option to Redeem Gift Card

Select “Manyavar eGift Card” option and enter Card details and Redemption Amount

For Manyavar issued E-Gift cards, we will not be able to perform cancellations and refunds after you have placed the order. Please review your order to ensure value entered is correct and the recipient details are accurate before completing your purchase.

In such case, a request is to be sent to our Customer Care Team via email at care@vedantfashions.com or a call at the Toll-Free number 1800 120 000 500 (India Customers). The general return policy will be followed. Please refer to the below link for details: https://www.manyavar.com/faqs

You are eligible to use only one Gift Card in one transaction.

We will be reopening some of our Manyavar stores across India (that fall under the Orange and Green zones as per the guidelines set by Govt. of India) starting May 4, 2020 from 10 AM to 6 PM. You can check the operational stores info on this link - https://www.manyavar.com/store_locators Besides, our website is always open!

Absolutely! Our customer service team is available 9 AM to 7 PM Monday to Saturday. You may write to us at info@manyavar.com or contact us at toll free number 1800 120 000 500.

You may experience temporary delays as a result of the additional safety measures we are taking to help protect our servicing teams. Any delays or changes to your order timing will be communicated via email. You may write to us at info@manyavar.com or contact us at toll free number 1800 120 000 500.

Yes, you can. If the items have not been shipped, you can cancel your order. Please visit the below section for cancel or exchange policy https://www.manyavar.com/page/exchange-policy .Also,you can write to us info@manyavar.com or contact us at toll free number 1800 120 000 500 for further details.

Keeping with front-line initiatives and guidelines put in place by Governmental authorities to stem the spread of COVID-19, and safeguard public health, all return requests will be processed after May 17, 2020. Please visit the below section for return or exchange https://www.manyavar.com/page/exchange-policy. Also, you can write to us info@manyavar.com or contact us at toll free number 1800 120 000 500 for further details.

As per Govt guidelines, we have started delivering only in the zones approved by authorities. Kindly check the serviceability for delivery on the Product detail page itself before checking out your order.